Bidder FAQQ. When does the auction start?
A. We have auctions approximately every two months. You can bid in our auctions whenever the web site states our auction is open for bidding.
Q. I’m a first time bidder. How can I bid?
A. In order to bid, you need to submit your bidder number and last name. Go to the register section of our web site and complete all of the information. You need to give your name, address, daytime phone number and method of payment. Even if paying by check, you will need to have a credit card number on file. For your convenience we take VISA, MasterCard and American Express, personal checks or money orders. Once we receive this information, we enter you into our database and issue you a bidder number. This information is recorded by us, not a computer, so please allow up to 24 hours to receive your bidder number. When we send you an email confirmation, we will tell you how to safely gather your credit card information.
Q. What is the bidder number for?
A. Each customer is identified in our database by their bidder number. This allows us to quickly access your information and streamlines the bidding process. Your bidder number is exclusive to you and remains the same for all auctions.
Q. How do I bid?
A. Once you have received your bidder number, you simply submit your bidder number and last name to place your bids.
Q. What are the bid increments?
A. Bid increments are as follows:
|$5,000 and above||$500|
Q. Is there a buyer’s premium in your auction?
A. Yes. There is a 15% Buyer’s Premium charged on the final hammer price of each lot.
Q. Can I bid below the minimum bid?
A. No, you may not offer below the minimum bid.
Q. What is a maximum bid and how does it work?
A. When you place a bid, you enter the maximum amount you’re willing to pay for the item. Other bidders don’t know your maximum bid. We’ll place bids on your behalf using the automatic bid increment amount, which is based on the current high bid. We’ll bid only as much as necessary to make sure that you remain the high up to your maximum amount. If another bidder places the same maximum bid or higher, we’ll notify you so you can place another bid. Your maximum bid is kept confidential until it is exceeded by another bidder.
Q. I’ve heard about reserves. What are they?
A. Many auction houses use "hidden reserves." These are secret minimum bids higher than the published minimum bid. They are similar in procedure to that of a maximum bid, but the difference is that customers are bidding against the consignor rather than other bidders. A customer believes he is the high bidder on an item, but unless they have exceeded the reserve they do not receive the item and it is returned to the seller. We believe these practices to be deceptive and we do not use reserves in our auctions.
Q. Can I withdraw a bid?
A. Bids may not be withdrawn or cancelled - this rule is strictly enforced. Doing so will exclude you from participating in future auctions. If you feel you have entered a bid by mistake, please contact us at firstname.lastname@example.org so that we resolve the problem.
Q. Do you let me know if I am outbid?
A. Yes. You will receive an email outbid notification so you can place another bid, if you choose to do so.
Q. I would like more information on an item than what’s in the catalog. Is this available?
A. Just send us an email at email@example.com or call us at 800 899-1776 (overseas 831 917-8495), and we will be happy to provide any additional information.
Q. How do I know if I won?
A. At the end of the auction, if your bidder number is next to the bid, then you are the winner.